You Cancelled Your Order
If you cancel an order you paid for with Vibes, you receive a Vibes credit minus a 5% service fee. The credit is valid for 12 months from the date of the refund.
Example: You cancel an order worth €20.00 that you paid with Vibes. You receive €19.00 as Vibes credit (5% fee = €1.00). The credit is valid for 12 months.
Ticket Cancellations
If you cancel a ticket yourself, a cancellation (storno) service fee is deducted from your refund. This fee applies regardless of how you paid — card, Vibes, or split. The platform default is 5% of the ticket price; the event host may set a different cancellation rate for a specific event, in which case that rate applies instead. The applicable fee is shown to you before you confirm the cancellation, and the remainder is refunded via your original payment method.
The Host Cancelled the Event
If the host cancels an event, you receive a full refund — no fees deducted.
Card/cash payments: Full refund to your original payment method within 5–10 business days.
Vibes payments: Your Vibes balance is fully restored instantly.
Split payments (Vibes + card): The Vibes portion is restored to your balance, and the card portion is refunded to your card.
Vibes Expiry
Vibes credits expire 12 months after the purchase date. When credits are approaching their expiry date, the AFTR app shows a warning banner in your Vibes wallet with the amount and the expiry date.
Expired Vibes cannot be restored or refunded. We recommend using your Vibes at events before they expire.
General Order Refunds
How refunds work for each payment method:
- Cash: Refund handled at the venue by the host.
- Card: Refunded to your original card within 5–10 business days. If you cancelled a ticket yourself, the ticket cancellation fee (see 'Ticket Cancellations') is deducted before the refund.
- Vibes: Credited back as Vibes balance minus 5% service fee (12-month validity).
- Split (Vibes + Card): Each portion refunded via its original method.
Questions?
If you have questions about a refund, contact us at aftrparties.business@gmail.com or use the in-app support chat.